WE RELATE
using 30+ years experience in client leadership and strategy to ignite client relationships as part of your team, not as a consultant.
WE EXECUTE
integrating client centric solutions into your operations so client success becomes everyone's goal.
WE INNOVATE
using proprietary Ai systems to support, keeping you ahead of the curve and always in the know.
ClientEdge blends human relationship expertise and operational excellence with AI-driven insights to help businesses service, retain, and grow clients with clarity and confidence.
Why ClientEdge?
Why Client Edge?
"We exist because everything happens in relationship.
Not in transactions. Not in decks. Not in dashboards.
In trust. In truth. In human connection."
I started ClientEdge because I have a real passion for relationships.
Quite often, people will say "we have a great relationship with our client and the results are good"…but they often mistake being visibly "happy" with having a truly great relationship. Complacency creeps in and risk signals get missed.
The solution isn't just intuition, data plays a part in providing insight into relationship too.
"the truth is stronger than the facts"
We all know that healthy relationships are deeper, they need courage, conflict and consensus, not just superficial smiles and chatter. We need to look at what's not being said and truly listen, not just hear.
Over three decades, I've seen the same pattern: big ideas, poor follow-through, clients quietly slipping away. Not from lack of effort - but lack of relational depth.
ClientEdge exists to change that. Because everything happens in relationship.
When client relationships are strong, everything works better — retention, results, revenue. That belief is what drives me.
"I built ClientEdge to prove that a client-centric agency isn’t a nice-to-have — it’s a competitive advantage."
ClientEdge isn't a consultancy. We're your execution partner - built for the agency leaders who are tired of firefighting and ready to build something enduring.
We embed expert client leadership practices, relational thinking, and intelligent AI to help you create a client success engine — not just a service team. One that ignites loyalty and fuels growth for real commercial value.
What we bring to the table
  1. Decades of experience in strategic and operational client leadership
    Operating as your Chief Client Officer - in mindset and outcome. From relationship audits to retention strategy to client team development, leading strategic client success like your future depends on it! (because it does)
  1. Demonstrable experience of embedding client centric working into operations
    Working as part of your team to embed client centric thinking and craft an operational cadence that work for you and deepens your client visibility and their experience.
  1. Proprietary No-code Ai support tools, built for you
    We embed AI where it matters. We have useful tools that will help your team but we can also build no-code apps to support your client centric journey. High value, low cost.
Our ClientGenie app gives you access to our Ai client strategy assistant, live meeting transcription and automatic meeting notes and insights.
Your relational Ai advisor.
Getting good results from Ai is all about how you ask the question. The PromptEdge app helps you test and improve your prompting skills. Live linked to a leading expert to help you master the art of prompting.
Using our tools, we free your team to focus on what humans do best: build trust, solve problems, and lead with empathy.
Everything we do is rooted in real relationships, backed by Ai, and focused on growth.
We're here to transform the way your agency leads clients — and make it stick.
You're Great at Winning Clients.
Keeping and growing them Is the hard part. Here's why…
1
Market Pressures
Economic volatility creates increased budget scrutiny and stakeholder turnover.
2
Lack of Structured Insight
Account teams work hard but lack client business and sector insight.
3
Missed Opportunities
Growth opportunities are missed because engagement isn't measured.
4
Time Constraints
Manual processes slow everything down, leaving less time for strategy.
5
No retention strategies
Clients disengage before you realise they're at risk. Plan to mitigate loss from day 1.
6
Lack of relational intelligence
Your clients are people. Understand them and you can lead form the front.
📊 "80% of B2B buyers will switch suppliers if engagement feels transactional." – Harvard Business Review
"Client relationships are human at their core - ClientEdge can make them stronger, more predictable, and more profitable."
ClientEdge offer the perfect blend of human strategy enhanced with AI driven Insight
Human-Led Relationship Expertise
Proven strategies based on relational psychology and business trust frameworks.
AI-Powered support tools
Ai powered tools to help with demystifying Ai, client strategies and prompt engineering.
Built to get things moving.
Proactive and agile operations
Spot early risk warning signs, strengthen relationships, and pro-actively identify opportunities.
Smarter, More Efficient Account Teams
Freeing up time for deeper client conversations, not admin tasks.
Everything happens in relationship.
Human connection. AI precision. Predictable results
Ready to strengthen and scale the relationships that fuel your agency?
Book a Discovery Call
30-minute discovery session to explore your client success approach
Get a Custom Proposal
Receive a tailored client success plan specific to your business
Start Your Journey
Begin implementing structured, scalable client success strategies
Let's make client success structured, scalable, and predictable—without losing the human touch.